- About Quantrix
- Solutions
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- Sample Models
- Learning
- Learning Overview
- New in Quantrix 3
- Video Demos
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- Quick Guide
- User Guides
- Modeler Notes
- Election Tax Model
- Marketing Response Curve Model
- Pivoting Data
- Quantrix in Corporate Budgeting
- Using Expressions in Quantrix
- Performing a Sales Analysis
- Indirect() w/Capex & Depreciation
- Analyzing ARM vs. Fixed Mortgages
- Integrated Financials Models
- Leveraging the @ and # Operators
- Using Circular References
- Converting Spreadsheets to Quantrix
- Using Functions with Black-Scholes
- Using Statistical Functions
- Using Quantrix in Capital Budgeting
- Working with Scenario Categories
- Whitepapers
- FAQ
- Support
- Store
LEARNING
Support
“Quantrix offers world class support measured on three parameters: prompt reaction to all emails to support, understanding of the customers’ problems, and very useful solutions."
Johnny Rossing, Controller
Tele2 Denmark
Quantrix offers on-line resources to address most technical and functional questions - but some issues require personal attention!
For all 30 Day Trial users, as well as new customers within 60 days of purchase, Quantrix offers free telephone, email, and Live Chat technical support. Quantrix staff members are available Monday – Friday, 9AM to 5PM EST to answer your questions. Contact information is listed below:
Telephone
+1.207.775.0808 ext 1
Support@Quantrix.com
Live Chat
Click the link at the top right of the website. Live Chat is only available during regular business hours.
Additional Support Options
Support Bundles
Quantrix offers support for $40 per incident for customers who have gone past the 60 days free technical support. Customers can save money by purchasing multiple support bundles at the Store.
Enterprise Maintenance & Support
For multi-license enterprise customers, Quantrix offer comprehensive annual maintenance and support contracts. Contact customerservice@quantrix.com for more details.
Feedback
Customer feedback is a critical part of our development and quality assurance process. We always welcome reports of software issues or suggestions for improvements (free of charge, of course). Please feel free to add your suggestions on the Community Forum. Alternatively, please send in to customerservice@quantrix.com
Other Resources
Community Forum
Posting a question in the Forum is free for everyone and a great way to interact with other Quantrix users. We have designated certain customers as forum ‘super-users’. These Quantrix experts regularly patrol the forums and respond to your questions. Quantrix staff members participate in the forums as well.
Technical Requirements
Click here to view Quantrix Modeler Technical Requirements.