Release 4.1

Quantrix version 4.1 is now available. Users running version 3.7 and earlier can update their version of Quantrix via the Quantrix.com on-line store as Quantrix 4.1 will require a new download and running a new installation file. It is recommended to uninstall version 3.7 and earlier versions of Quantrix before installing Quantrix 4.1.

Users running version 4.0 are eligible for a free upgrade to Quantrix 4.1. Quantrix 4.0 users can update their application via the Help > Update Quantrix mechanism. More information can be found by navigating to the Product Documentation page.

Please contact support@quantrix.com if you need assistance or have any questions.

UPDATE - Quantrix released 4.1.41 on October 21, 2011 and 4.1.47 on February 13, 2011. These are patch maintenance releases. Please see this forum post for more details.
 

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Support Resources

Quantrix Technical Support is provided by the IDBS Global Help Desk. The help desk is located in Guildford, UK and is available Monday – Friday,  0800 GMT - 1700 PST* to answer your questions. Contact information is listed below:

Telephone

North America - +1 800 881 9953
Rest of the World - +44 1483 594999

Email - support@quantrix.com

Full access to all Customer Support resources as well as on-line call logging capabilities can be found on the Quantrix Support Portal. 

* Expanded Support Hours Time Zone Details: 

• 09:00 – 24:00 CET
• 08:00 – 01:00 GMT/BST
• 03:00 – 20:00 EST
• 00:00 – 17:00 PST

 

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Important Support Announcement!

Starting September 1st, 2011, Quantrix technical support will be serviced from the IDBS Global Help Desk. The IDBS Help Desk will handle all Quantrix support calls from simple usage queries to complex technical issues.

Benefits for Quantrix customers in using the IDBS Global Help Desk:

• Expanded support hours offered from 0800 GMT - 1700 PST*
• A dedicated team of support analysts available to assist you with extensive knowledge of the Quantrix application.
• "Touch and Hold" policy which means a dedicated analyst will deal with your query through completion avoiding unnecessary transfers of information between support staff.
• All Help Desk calls are logged in a dedicated help desk call tracking system. Support requests can be logged via email, on-line or phone. (Toll free in North America)
• Access to a searchable knowledge base that is continually updated with new information.
• Defined target resolution times depending on the priority assigned to the support call. More information in the IDBS Support Charter.

In order to take advantage of the IDBS Global Help Desk, Quantrix customers need to have a software maintenance plan in place. Maintenance is an annual charge of 20% of the listed / commercial price of the software license. Annual software maintenance also includes all issue fixes, releases and version upgrades of the product made available by Quantrix during the year for which the annual software maintenance fee has been paid.

To obtain a maintenance quote for your organization, please contact customerservice@quantrix.com.

* Expanded Support Hours Time Zone Details:

• 09:00 – 24:00 CET
• 08:00 – 01:00 GMT/BST
• 03:00 – 20:00 EST
• 00:00 – 17:00 PST

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Suggestion Form

Quantrix values your opinion, suggestions and feedback.  Please feel free to use the form below to send us your new feature requests, suggestions for improving customer support, or feedback on the website.

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Other Resources

Technical Requirements
Click here to view Quantrix Modeler Technical Requirements.